Your Satisfaction is Our Priority
Due to the nature of our products (such as natural oils and soaps), we are committed to providing fresh, clean, and safe products. Therefore:
Opened or used products cannot be returned or exchanged.
Returns are only accepted within 3 days of receiving the order, provided the packaging is in its original condition and has not been opened or used.
We accept returns or exchanges in the following cases:
The product arrives damaged or unusable
The wrong product was delivered
Please contact us within 3 days of receiving the order, and provide a photo of the product along with a description of the issue. We will review the case and get back to you as soon as possible.
If the return is approved, the amount will be refunded using the same payment method within a maximum of 7 working days.